With the Team Inbox, your support agents can manage and reply to conversations, wherever they’re happening- Email, live chat, Twitter, Facebook, and more. In-app messages are notifications sent to users while they’re engaged with an app on mobile or PC. It allows companies to interact with customers while they’re active in the app, delivering information …
Intercom vs Zendesk Why HubSpot is the Best Zendesk Alternative Read More »
Triggers when the intent score is above the reconfirmation and below the confidence threshold. I foresee a scenarios where a main intent will take a user to a flow, and sub-intent can be used to steer the conversation. Cognigy as taken the approach to not deprecate the call-flow in any way. But rather augment both …
20 Elements Differentiating Cognigys Approach To NLU Medium Read More »
In the field of medicine, NLP can be used to analyze customer feedback on medications so that pharmaceutical companies can address drug-related issues more effectively. A subset of artificial intelligence, or AI, NLP is a technique that can be used for decoding, analyzing, and manipulating human speech and text. NLP combines linguistics and computer science …
